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IT & Microsoft cloud for insurance
Regulated data protection, secure communications and resilient IT for insurers and brokers.
Insurance
Insurers and brokers hold exactly the personal and financial data attackers want most, and sit under exactly the regulatory scrutiny that punishes getting it wrong, from the FCA above and the ICO alongside.
Insurance is one of the most heavily regulated sectors an SME can operate in. Brokers and insurers process personal and often special-category data at volume, they handle client money, and they run on email, quotes, claims correspondence, renewals and insurer communication, which makes them a standing target for business email compromise and premium-diversion fraud. The FCA's operational resilience rules expect regulated firms to identify their important business services, set impact tolerances and be able to keep those services running through disruption, including cyber incidents, and to evidence it. Consumer Duty raises the bar again on treating customers fairly, which in practice depends on systems being available and communications being accurate and retrievable. And the ICO expects appropriate technical and organisational measures around all that personal data. Security, compliance, retrievable records and genuine continuity all have to hold at the same time, and be demonstrable when someone asks.
What we do for insurance
Questions we hear a lot
How do you support FCA operational resilience requirements?
We provide the technical foundations that sit under your resilience plan: layered security and monitoring on the systems that carry your important business services, tested backup and disaster recovery with defined, evidenced recovery times you can hold against your impact tolerances, and clear documentation. You own the business-service mapping and the tolerances; we make sure the IT behind them can actually take a hit and keep running, and that you can prove it.
How do you defend against business email compromise and premium diversion?
With advanced anti-phishing and impersonation protection in front of mailboxes, correctly configured SPF, DKIM and DMARC so your domain can't be spoofed, MFA and Conditional Access on identity, and staff awareness. We also put process controls around changes to bank and payment details, so a convincing fake request to redirect a premium or claim payment is far less likely to land or be acted on.
Can you keep a compliant, retrievable record of client communications?
Yes. Independent, tamper-proof email archiving keeps a complete, searchable record of every message for as long as your retention obligations require, held separately from the live mailbox so it survives deletion or a compromised account. That makes responding to a complaint, an FCA request or a data subject access request a search rather than a scramble.
We're a broker handling special-category data. Are we covered for GDPR too?
The same controls do a lot of the work. Encryption, MFA, least-privilege access, device compliance, data loss prevention and tested backup are exactly the 'appropriate technical measures' UK GDPR expects around personal and special-category data, and archiving supports data subject access requests. We put those measures in place and help you evidence them alongside your FCA obligations.
Ready to talk about your insurance IT?
Every engagement starts with a free assessment. No pressure, no cost, just a clear view of what's possible.