Microsoft-First Managed IT Services
Proactive monitoring and support for UK organisations of 10 to 250 users, keeping your systems, and your people, running.
Checked 4 October 2026. Built from the full service page.
In short: We take ongoing responsibility for your estate: monitoring, patching, backup verification and a UK service desk, with 24/7 support available, from £40 per user per month. Right for 10 to 250 seats with no in-house IT, or one stretched person. If you already have a capable team and only need the hours they cannot cover, buy out-of-hours cover on its own instead.
Who this is for
The problem
Break-fix IT feels cheaper until the first serious outage: an unpatched server, a failed backup nobody was monitoring, a ransomware hit that spreads because no one was watching. The cost of doing nothing shows up all at once, usually at the worst possible moment.
What we would do
For most UK businesses between 10 and 250 seats with no in-house IT, or one stretched person, a managed contract is the right answer. It moves patching, monitoring, backup verification and out-of-hours cover from things nobody owns to things somebody is paid to own.
- If you already have a capable internal team and only need the hours they cannot cover, buy out-of-hours cover on its own rather than a full contract.
- If you have internal IT and want depth behind them rather than instead of them, co-managed is cheaper and keeps the knowledge in your business.
When we are not the answer: If what you actually want is somebody physically in your building most days handling desk-side requests as they arise, an internal hire will serve you better than we will. We are strong on Microsoft cloud, identity, security and well-run remote support; we are not a body on site.
What is included
- Proactive monitoring and alerting, with daily infrastructure checks and 24/7 monitoring as an option
- Daily checks that backups ran, security is reviewed and systems are running as expected
- UK-based service desk and rapid incident response
- Every issue has an owner, and you are kept updated with a time to fix
- Updates and changes agreed with you before they are scheduled
- Security patching on staged rings, and a quarterly firmware cycle
- Weekly firewall configuration backups
- Asset and lifecycle management
- Regular licence, cloud cost and security posture reviews, with recommendations
- Training gaps identified, with guides and help for the people who need it
- Compliance support, including evidence for ISO 27001 surveillance audits
- Monthly service reporting and reviews
What the last 12 months looked like
What it costs
from£40per user, per month
Included at that price
- Microsoft 365 tenant management and administration
- OS and application patching across every managed device
- Managed endpoint protection
- Monitored, tested backup for Microsoft 365
- 100% UK-based service desk, with 24/7 support available
What takes it higher
- Managed firewall and network monitoring
- EDR/XDR, email security and archiving
- Server and endpoint backup beyond Microsoft 365
- Conditional Access and device compliance rollout
- Microsoft licence and Azure cost management
- Microsoft 365 security posture assessment and hardening
- Copilot readiness
Each of these is subject to quotation. We scope them against your estate and price them individually, so nothing is committed to before we know what it involves.
Priced around your estate, not a standard build
Managed IT is usually priced from a reference build, and the estate is expected to fit it. We work the other way round: we price against what you already run, including the parts that are working perfectly well and do not need replacing. It means the scoping conversation comes before the number, and it means the quote itemises what is actually included, so it can be compared line by line with anyone else's.
Above 50 users, estates vary enough that a single per-user rate stops being meaningful. We scope and quote those directly. Tell us what you run and we'll scope it.
Three questions people ask
What does a managed IT service actually include?
Proactive monitoring, a UK-based service desk for your users, patch and update management, backup oversight, device and asset lifecycle management, and regular service reviews, all for a fixed monthly fee rather than per-incident charges.
Will you make changes to our systems without telling us?
No. Updates and changes are agreed with you before they are scheduled, so nothing lands on your estate that you did not know was coming.
Do you help with staff training and compliance audits?
Yes, within the service. Where we see training gaps, we point them out and provide guides and help for the people who need it.
Tell us what you need
A short call to talk through how your IT works today, what your team handles, and what you need from a provider. We will tell you plainly how we would approach it.
Prefer to talk now? Call us on +44 (0)1482 770583.