AI Agents & Agentic Apps on Microsoft Foundry
Agents that act in your CRM, ticketing, finance and SharePoint, with their own identity and a person approving what matters.
Checked 4 October 2026. Built from the full service page.
In short: We design and build AI agents on Microsoft Foundry Agent Service that take actions in the systems you already run, such as CRM, ticketing, finance and SharePoint. Every build starts with the job: what the agent does, what it may read, and what it must never touch. Actions with real consequences wait for a person to approve them. Right for organisations of 10 to 250 staff with one repeated task that crosses systems.
Who this is for
The problem
Agents have become easy to start and harder to run well. As more teams experiment, a common pattern appears: a promising prototype with broad access, no named owner and no record of what it did. That is fine in a demo. It feels very different the first time the agent touches a live customer record or an invoice.
What we would do
Start with one job, written down: the task, the systems it reads, the actions it may take, the ones that need a person's approval, and the things it must never touch. If that fits on a page, an agent on Microsoft Foundry is usually the right build. If it does not, the job is not ready yet, and that is worth knowing before anyone writes code.
- If a Microsoft 365 Copilot licence already does the task inside Outlook, Teams or SharePoint, buy the licence rather than building an agent.
- If the AI only needs to answer questions from your own documents and never act, our AI engineering service is the better fit.
- If you do not yet know what AI is already in use across the organisation, start with our AI assessment.
When we are not the answer: If there is no clear job yet and the brief is to 'do something with agents', we are the wrong first call. We will happily talk it through, but we would rather help you find the task than build an agent looking for one.
What is included
- A written job for every agent: what it does, reads, changes and must never touch
- Built on Microsoft Foundry Agent Service, in your own Azure subscription
- Connections to CRM, ticketing, finance and SharePoint through tools, OpenAPI and MCP servers
- Human approval designed in for consequential actions such as payments, deletions and customer messages
- Microsoft Entra agent identities, visible in the Entra admin center
- Agent-to-agent (A2A) connections where a job spans agents or platforms
- Tracing, evaluations and red teaming before release
- Publishing to Teams and Microsoft 365 Copilot
- Monitoring, ownership and a review date after go-live
What the last 12 months looked like
What it costs
Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.
Three questions people ask
Is Microsoft Foundry Agent Service generally available?
The core agent service is. Microsoft lists agents, toolboxes, tracing, evaluations, red teaming and publishing to Teams and Microsoft 365 Copilot as generally available.
Will the agent act with its own permissions or the user's?
It depends on the job, and we decide it per tool. Some actions should run as the agent's own identity with tightly limited access. Others should run as the person asking, using OAuth identity passthrough, so the agent can never reach more than they could.
Can we use Conditional Access on our agents?
Agent identities appear in Microsoft Entra, but extending Entra security features such as Conditional Access to agents requires Microsoft Agent 365. That is included with Microsoft 365 E7 and available as an add-on to E5, A5 and Business Premium.
Tell us what you need
A short call to talk through how your IT works today, what your team handles, and what you need from a provider. We will tell you plainly how we would approach it.
Prefer to talk now? Call us on +44 (0)1482 770583.