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See what you get each month
Most IT providers describe their service. This is twenty minutes looking at the actual deliverables: the monthly report, the ticket portal, patch compliance and an onboarding plan. Our own, anonymised.
Why this exists
A software company can show you the product. An IT provider cannot, which is why almost everyone in this industry goes straight from a brochure to “book a call”. That leaves you deciding on adjectives.
We do have deliverables, they just arrive monthly rather than on a screen. So we will show you those instead, and you can judge the service on what it actually produces.
What we show you
The monthly service report
What actually arrives, and what is in it: tickets raised and resolved, where the time went, patch compliance across the estate, backup success and failure, and the things we are recommending you do next. This is the document that tells you whether you are getting what you pay for, so it is the one worth looking at before you buy rather than after.
The ticket portal, from your side
How your people raise something, what they see while it is open, and what you as the person paying can see across all of it. Most complaints about an MSP are really complaints about not knowing what is happening, so this is worth five minutes of anyone's attention.
Patch compliance across a real estate
What good looks like, what a drifting estate looks like, and how quickly the difference shows up. Patching is the single most common thing an incoming provider finds unowned, and the reporting is the only way you would know either way.
A redacted onboarding plan
The first weeks, written down: what we do, what we need from you, and what changes for your staff and when. Onboarding is where most switching fear actually sits, and a plan you have already read is a smaller thing to say yes to than a plan you are promised.
What it is not
- Not a demo. There is no product, and calling it one would set you up to be disappointed.
- Not a pitch. No slides, no pricing conversation unless you raise it, and nobody follows up twice.
- Not a client’s data. Everything shown is our own reporting with the identifying detail removed, which is exactly how we would treat yours.
If you already have a provider producing reporting you read and trust, this will tell you very little. It is most useful if you have never seen a monthly report, or you get one and cannot tell from it whether anything is being done.
0 P1 incidents in 6 months
How moving a client from Azure Virtual Desktop to Windows 365, and fixing long-standing shared mailbox faults, drove priority-one incidents to zero.
Read what we actually didA UK client. Our case studies are anonymised at our clients’ request, so they name no client and no sector.
If you would rather see your own estate than ours
- Microsoft estate review — 45 minutes, plus a written summary within three working days
- Security posture review — 45 minutes, plus a written summary within three working days
- Cloud cost review — 45 minutes, plus a written summary within three working days
- Cyber Essentials readiness check — 45 minutes, plus a written gap list within three working days
- Application compatibility assessment — 45 minutes, plus a written application breakdown within three working days
- Virtual desktop review — 45 minutes, plus a written sizing and cost summary within three working days
- Copilot readiness check — 45 minutes, plus a written readiness summary within three working days
- Backup and recovery review — 45 minutes, plus a written recovery position within three working days
- Application and reporting discovery — 45 minutes, plus a written scope and options summary within three working days
- Endpoint and Intune review — 45 minutes, plus a written findings summary within three working days