Migrating from Azure Virtual Desktop to Windows 365, and taking P1 incidents to zero

The client was running Azure Virtual Desktop but living with recurring instability and a steady stream of priority-one (P1) incidents. Persistent shared mailbox problems were disrupting day-to-day work, and the environment carried more management overhead than the business needed.

• Assessed real usage and recommended Windows 365 Cloud PCs for predictable, per-user desktops
• Migrated users from Azure Virtual Desktop to Windows 365 in a phased, low-disruption cutover
• Diagnosed and fixed the underlying shared mailbox configuration issues
• Brought devices and identity under managed control with Intune and Conditional Access
• Put ongoing monitoring and management in place to keep the environment stable

• Priority-one incidents fell to zero across the first six months on Windows 365
• The long-standing shared mailbox issues were resolved for good
• Simpler, fixed per-user cost and far less day-to-day management overhead