Software Development & Bespoke Business Applications
Reporting, internal tools, data work and CRM replacements, built when buying something does not work and not before.
Checked 4 October 2026. Built from the full service page.
In short: Bespoke applications, reporting, data work and CRM replacements for jobs no off-the-shelf product does properly. Starts by trying to talk you out of building: most requirements that arrive as a software project are a configuration problem, and the ones that are not usually turn on data rather than code.
Who this is for
The problem
Manual reporting and spreadsheet processes do not fail loudly. They quietly consume a day a week, produce numbers nobody fully trusts, and concentrate the knowledge of how the business actually works in one person who is one resignation away from taking it with them.
What we would do
Start by trying not to build. Bring the job as it happens today, including the manual steps and the workarounds, and we will tell you whether it is a configuration change to something you already own, a product you can buy, or genuinely a build. Where it is a build, do the smallest useful version first, in production, with real users, before committing to the rest.
- If a product on the market does most of it, buy the product and live with the compromise. Bespoke software that exists to avoid a compromise is the most expensive kind.
- If the data you need is trapped somewhere nobody has ever got it out of, that is the project. Prove the extraction before anyone designs a screen.
- If the process changes every few months because the business is still working out how it operates, writing it into software freezes a decision you have not made yet.
When we are not the answer: If you want a large team to deliver a long fixed-scope programme against a specification that is already written, we are the wrong shape and you should use a firm built for that.
What is included
- Reporting and dashboards, built on data pulled out of systems that will not report properly
- Bespoke line-of-business applications where nothing off the shelf fits
- CRM replacement and migration when the product has become the wrong shape
- AI skills and agents inside the service desk, for triage, drafting and routing
- Data integration, migration and cleaning between systems that do not talk
- Internal tools and portals that replace shared spreadsheets and manual handoffs
- Diagnostic and troubleshooting tools for IT teams: log collection, health checks and the queries behind them
What the last 12 months looked like
What it costs
Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.
Three questions people ask
How much does bespoke software cost?
We scope before quoting, because the honest answer depends almost entirely on the data rather than the screens.
Who owns the code you write for us?
You do, and it belongs in the contract rather than in an assurance. The source lives in a repository you have access to, it runs on infrastructure you own or that we manage transparently, and it is built so another developer could pick it up.
Will you tell us not to build something?
Regularly, and it is most of the value of the first conversation.
Tell us what you need
A short call to talk through how your IT works today, what your team handles, and what you need from a provider. We will tell you plainly how we would approach it.
Prefer to talk now? Call us on +44 (0)1482 770583.