Microsoft cloud, security & IT support, UK wide
+44 (0)1482 770583hello@systechitsolutions.co.uk

Service datasheet

Remote Desktop Services

Designing, fixing and running RDS estates, including the ones that should stay exactly where they are.

Systech IT SolutionsUnit 21, Brough Business Centre, Baffin Way, Brough, HU15 1YU+44 (0)1482 770583hello@systechitsolutions.co.uk

Who this is for

  • Users complain that logons are slow or sessions freeze, and nobody has isolated why
  • The estate was built years ago by somebody who has left, and nobody has touched the design since
  • You are being told to move to the cloud and want a straight answer on whether it is worth it
  • You are unsure whether your RDS CALs are correct, or whether you are licensed at all

What is included

  • RD Session Host sizing against measured concurrency, not headcount
  • Connection Broker, Gateway and Web Access design, including high availability
  • Logon and profile performance work, including FSLogix
  • Application delivery and isolating the one application affecting everybody
  • RDS CAL licensing, per-user against per-device, and getting it right
  • Security hardening, certificates and removing RDP exposed to the internet
  • An honest comparison against AVD and Windows 365 when the question is open

What we would do

Fix the estate you have before deciding whether to replace it. Most RDS complaints trace to profiles, storage or one misbehaving application rather than to the platform, and those are cheap to fix. Judging RDS on a neglected deployment is how organisations pay for a migration they did not need.

  • If the hardware is at end of life anyway, that is when the cloud comparison is genuinely fair: new spend against new spend.
  • If people need access from anywhere and a VPN is holding it together, the access model is the problem, not the session platform.
  • If the Windows Server version is unsupported, that is a security decision rather than a performance one, and it comes first.

When we are not the answer

If you have already decided to move and want it executed, plenty of firms will do that competently and cheaper. We are worth paying for when the question is still open, or when something is wrong and nobody can say why. We will also tell you to keep what you have, which a migration specialist has no reason to say.

What it costs

Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.

The next step, if you want one

Virtual desktop review. 45 minutes, plus a written sizing and cost summary within three working days. You keep the written findings whether or not you engage us, and there is no sales call before it.

https://systechitsolutions.co.uk/book/virtual-desktop

Not ready for that? The full service page is at https://systechitsolutions.co.uk/services/remote-desktop-services, or call the number at the top of this sheet.

Getting out. Monthly subscriptions need one month’s written notice. Annual subscriptions run to the end of the term, and ending one early carries the balance of that term. Managed services are governed by a signed Services Agreement, which sets its own notice period and is agreed with you before you sign anything. Full terms: https://systechitsolutions.co.uk/legal/customer-terms.

Response targets and the onboarding schedule sit in that Services Agreement rather than on this sheet, because both are set against your estate and your operating pattern at scoping. Ask for them in writing before you sign, and we will put them there.

Want it as a PDF?

We will email it over

Useful if you are taking it into a meeting or attaching it to something. Name and email, that is all. One email, the datasheet, and nothing else unless you ask.

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