Microsoft cloud, security & IT support, UK wide
+44 (0)1482 770583hello@systechitsolutions.co.uk

Service datasheet

development

Reporting, internal tools, data work and CRM replacements, built when buying something does not work and not before.

Systech IT SolutionsUnit 21, Brough Business Centre, Baffin Way, Brough, HU15 1YU+44 (0)1482 770583hello@systechitsolutions.co.uk

Who this is for

  • Someone exports to Excel every week to produce a report a system should already give them
  • Your CRM has become the wrong shape for how the business now works, and the renewal is coming
  • A process that matters runs on a spreadsheet only one person fully understands
  • You want AI doing real work inside your service desk rather than demonstrating itself

What is included

  • Reporting and dashboards, built on data pulled out of systems that will not report properly
  • Bespoke line-of-business applications where nothing off the shelf fits
  • CRM replacement and migration when the product has become the wrong shape
  • AI skills and agents inside the service desk, for triage, drafting and routing
  • Data integration, migration and cleaning between systems that do not talk
  • Internal tools and portals that replace shared spreadsheets and manual handoffs

What we would do

Start by trying not to build. Bring the job as it happens today, including the manual steps and the workarounds, and we will tell you whether it is a configuration change to something you already own, a product you can buy, or genuinely a build. Where it is a build, do the smallest useful version first, in production, with real users, before committing to the rest.

  • If a product on the market does most of it, buy the product and live with the compromise. Bespoke software that exists to avoid a compromise is the most expensive kind.
  • If the data you need is trapped somewhere nobody has ever got it out of, that is the project. Prove the extraction before anyone designs a screen.
  • If the process changes every few months because the business is still working out how it operates, writing it into software freezes a decision you have not made yet.

When we are not the answer

If you want a large team to deliver a long fixed-scope programme against a specification that is already written, we are the wrong shape and you should use a firm built for that. We are worth paying for when the requirement is still a frustration rather than a document, and when whatever gets built has to live alongside the Microsoft estate, the identity model and the security controls that are already there.

What it costs

Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.

The next step, if you want one

Application and reporting discovery. 45 minutes, plus a written scope and options summary within three working days. You keep the written findings whether or not you engage us, and there is no sales call before it.

https://systechitsolutions.co.uk/book/application-discovery

Not ready for that? The full service page is at https://systechitsolutions.co.uk/services/development, or call the number at the top of this sheet.

Getting out. Monthly subscriptions need one month’s written notice. Annual subscriptions run to the end of the term, and ending one early carries the balance of that term. Managed services are governed by a signed Services Agreement, which sets its own notice period and is agreed with you before you sign anything. Full terms: https://systechitsolutions.co.uk/legal/customer-terms.

Response targets and the onboarding schedule sit in that Services Agreement rather than on this sheet, because both are set against your estate and your operating pattern at scoping. Ask for them in writing before you sign, and we will put them there.

Want it as a PDF?

We will email it over

Useful if you are taking it into a meeting or attaching it to something. Name and email, that is all. One email, the datasheet, and nothing else unless you ask.

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