Service datasheet

co-managed IT support

Your team keeps the day-to-day and the projects. We take the run-and-maintain load behind them.

Systech IT SolutionsUnit 21, Brough Business Centre, Baffin Way, Brough, HU15 1YU+44 (0)1482 770583hello@systechitsolutions.co.uk

Who this is for

You have an in-house IT person or small team, and you want to keep them
Their week goes on patching, backup checks and alerts rather than the projects you hired them for
Nobody covers evenings, weekends, annual leave or sickness, so IT stops when they do
You need depth in Microsoft 365, Azure, security or virtual desktops a few times a year, not a full-time hire for each

What is included

A written split of who owns what, agreed at onboarding
Change requests agreed with your team before any update or change is scheduled
Direct access to senior engineers, not a tiered first-line queue
Daily checks: backups ran, security reviewed, systems running as expected
Proactive contact when we find and fix something, before you have to call
Out-of-hours cover for the hours your team cannot reach
Scope chosen per customer, from patching and backup to Azure and virtual desktops

What we would do

If you have internal IT worth keeping and the run-and-maintain work is crowding out everything else, co-managed is the right model and usually the best value. Your team keeps the knowledge of your business, and we take the work that benefits from tooling, scale and cover outside working hours.

If you have no internal IT, or one person whose role was never really IT, a fully managed contract is the simpler answer.
If your team covers the working day well and the only gap is the hours it cannot cover, buy out-of-hours cover on its own.
If patching runs on a schedule, backups are restore-tested, security tooling is current and nothing has sat on the 'when we get time' list for months, you may not need a provider yet.

When we are not the answer

If what you need is another pair of hands physically in your building most days, picking up desk-side requests as they arise, another internal hire will serve you better than we will. We are strong on Microsoft cloud, identity, security and well-run remote support behind your team; we are not a body on site.

What it costs

Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.

The next step, if you want one

Microsoft estate review. 45 minutes, plus a written summary within three working days. You keep the written findings whether or not you engage us, and there is no sales call before it.

https://systechitsolutions.co.uk/book/microsoft-estate

Not ready for that? The full service page is at https://systechitsolutions.co.uk/services/co-managed-it, or call the number at the top of this sheet.

Want it as a PDF?

We will email it over

Useful if you are taking it into a meeting or attaching it to something. Name and email, that is all. One email, the datasheet, and nothing else unless you ask.

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