Microsoft cloud, security & IT support, UK wide
+44 (0)1482 770583hello@systechitsolutions.co.uk

Service datasheet

our AI agents service

Agents that act inside your CRM, ticketing, finance and SharePoint, built on Microsoft Foundry with a written job, their own identity, and a person approving anything that matters.

Systech IT SolutionsUnit 21, Brough Business Centre, Baffin Way, Brough, HU15 1YU+44 (0)1482 770583hello@systechitsolutions.co.uk

Who this is for

  • A repeated task crosses two or more systems, such as CRM, ticketing, finance or SharePoint, and people spend hours re-keying between them
  • You have tried Copilot and the job needs the AI to act, not just answer
  • A prototype agent exists, but nobody is sure what it can reach or who owns it
  • Your board or clients will ask how an agent is controlled before it goes live
  • You run Microsoft 365 and Azure and want agents inside that boundary, published to Teams and Microsoft 365 Copilot

What is included

  • A written job for every agent: what it does, reads, changes and must never touch
  • Built on Microsoft Foundry Agent Service, in your own Azure subscription
  • Connections to CRM, ticketing, finance and SharePoint through tools, OpenAPI and MCP servers
  • Human approval designed in for consequential actions such as payments, deletions and customer messages
  • Microsoft Entra agent identities, visible in the Entra admin center
  • Agent-to-agent (A2A) connections where a job spans agents or platforms
  • Tracing, evaluations and red teaming before release
  • Publishing to Teams and Microsoft 365 Copilot
  • Monitoring, ownership and a review date after go-live

What we would do

Start with one job, written down: the task, the systems it reads, the actions it may take, the ones that need a person's approval, and the things it must never touch. If that fits on a page, an agent on Microsoft Foundry is usually the right build. If it does not, the job is not ready yet, and that is worth knowing before anyone writes code.

  • If a Microsoft 365 Copilot licence already does the task inside Outlook, Teams or SharePoint, buy the licence rather than building an agent.
  • If the AI only needs to answer questions from your own documents and never act, our AI engineering service is the better fit.
  • If you do not yet know what AI is already in use across the organisation, start with our AI assessment.

When we are not the answer

If there is no clear job yet and the brief is to 'do something with agents', we are the wrong first call. We will happily talk it through, but we would rather help you find the task than build an agent looking for one.

What it costs

Scoped and quoted against your estate rather than sold from a rate card. We price what you already run, including the parts that are working and do not need replacing, and the quote itemises what is included so it can be compared line by line with anyone else’s. Managed IT support starts at £40 per user, per month if that is the wider question.

The next step, if you want one

Microsoft estate review. 45 minutes, plus a written summary within three working days. You keep the written findings whether or not you engage us, and there is no sales call before it.

https://systechitsolutions.co.uk/book/microsoft-estate

Not ready for that? The full service page is at https://systechitsolutions.co.uk/services/ai-agents, or call the number at the top of this sheet.

Getting out. Monthly subscriptions need one month’s written notice. Annual subscriptions run to the end of the term, and ending one early carries the balance of that term. Managed services are governed by a signed Services Agreement, which sets its own notice period and is agreed with you before you sign anything. Full terms: https://systechitsolutions.co.uk/legal/customer-terms.

Response targets and the onboarding schedule sit in that Services Agreement rather than on this sheet, because both are set against your estate and your operating pattern at scoping. Ask for them in writing before you sign, and we will put them there.

Want it as a PDF?

We will email it over

Useful if you are taking it into a meeting or attaching it to something. Name and email, that is all. One email, the datasheet, and nothing else unless you ask.

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